Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Agentiv website, recruiting platform and browser extension (together, the “Service”), provided by Agentiv OY (“Agentiv”, “we”, “us”), a company registered in Finland.

The Service is for business use. If you use it on behalf of an organisation, you accept these Terms for that organisation and confirm you have authority to do so; “you” then means that organisation. If you do not agree to these Terms, do not use the Service.

Where you have signed an order form, pilot agreement or other written agreement with Agentiv, that agreement takes precedence over these Terms where the two conflict. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement (DPA) governs personal data we process on your behalf.

• Customer — the organisation that holds an Agentiv account and subscription.
• User — a person the Customer invites to its workspace.
• Customer Data — everything the Customer and its Users put into or generate in the Service, including jobs, notes, scorecards, documents and Candidate Data.
• Candidate Data — personal data about job candidates and other contacts that the Customer processes in the Service.
• AI features — features that use machine-learning models to draft, summarise, extract, match or suggest.

You must be at least 18 and give accurate information when you create an account. You are responsible for keeping sign-in details secure, for everything done under your account, and for telling us promptly at security@agentiv.app if you suspect unauthorised access.

Each workspace has one owner, who controls who is invited, what roles they hold and the subscription. The Customer is responsible for its Users’ use of the Service and for removing access when someone leaves.

Pilots. Agentiv is currently offered through a limited pilot programme. Pilot pricing, duration and any commitments are set out in the pilot agreement; these Terms apply to everything the pilot agreement does not cover.

Subscriptions. Paid plans are billed per seat, monthly or annually, in advance, at the prices shown on our pricing page or in your order. Prices exclude VAT and other applicable taxes, which are added where required. Payments are processed by Stripe; Agentiv does not store card details.

Renewal and cancellation. Subscriptions renew automatically for the same period unless cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and fees already paid are not refunded, except where the law requires otherwise or we terminate without cause.

Price changes. We will give at least 30 days’ notice of a price change, which applies from your next renewal. If payment fails and is not resolved within 14 days of our notice, we may suspend the Service until it is.

The Customer owns Customer Data. The Customer grants Agentiv a licence to host, process and display Customer Data only as needed to provide, secure and support the Service for the Customer.

For Candidate Data, the Customer is the controller and Agentiv is its processor, under our DPA (available on request to legal@agentiv.app). The Customer is responsible for having a lawful basis to process Candidate Data, for the notices candidates receive, and for honouring their rights. The Service helps: every candidate contacted through it receives a notice link with an opt-out and an erasure request.

Customer Data is hosted in the European Union and kept separate from every other customer’s workspace. We do not sell Customer Data, and we do not use it to train AI models.

AI features assist; they do not decide. They draft, summarise, extract and prioritise, and every output is shown to a User before anything is sent or recorded against a candidate. Agentiv does not reject candidates automatically.

• AI output can be wrong or incomplete. You are responsible for reviewing it before relying on it, and for the decisions you make.
• Using AI to evaluate candidates for employment is classed as high-risk under the EU AI Act. As the employer, the Customer is the deployer of that system and remains responsible for human oversight and for how outputs are used. The Service is built to support this: reasons are shown with every fit assessment, and a person takes every step.
• Customer Data sent to a model is limited to what the task needs and is not used to train the model.
• You must not use AI features to make decisions based on protected characteristics, or in any other way that breaks equality or employment law.

You can choose to connect a Google account so Agentiv can create and sync interview events in your Google Calendar, read your free/busy times, and send email from your own address. Agentiv requests only the permissions a feature needs, when you turn that feature on.

Agentiv’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Section 3.5 of our Privacy Policy sets out exactly what we access and why. You can disconnect Google in Agentiv at any time, or revoke access at myaccount.google.com/permissions.

Connected services are provided by third parties under their own terms. We are not responsible for their availability or for changes they make that affect how they work with Agentiv.

The Agentiv browser extension works on LinkedIn pages you are viewing and reads a profile only when you choose to capture it. You are responsible for using it in line with LinkedIn’s terms and with the law that applies to the people whose details you capture.

You must not, and must not let anyone else:

• use the Service unlawfully, including to discriminate against candidates or to process personal data without a lawful basis;
• send spam or unsolicited bulk messages, or contact people who have opted out;
• upload malware, or content you have no right to use;
• probe, scan or test the Service’s security without our written permission, or bypass its limits or access controls;
• copy, resell, reverse-engineer or build a competing product from the Service, or access it with automated tools except through the interfaces we provide;
• share accounts, or let more people use the Service than the seats paid for.

Agentiv owns the Service, including its software, design, taxonomy and documentation. We grant the Customer a non-exclusive, non-transferable right to use the Service during its subscription, for its internal recruiting. Nothing in these Terms transfers ownership of Customer Data to Agentiv.

If you send us feedback or suggestions, we may use them to improve the Service without owing you anything for them.

Each party will keep the other’s non-public information confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not cover information that is public, already known to the recipient, independently developed, or that must be disclosed by law — in which case the disclosing party will be told first where the law allows.

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free, and there is no service-level commitment unless one is agreed in writing. Planned maintenance will be announced in advance where practical.

Agentiv is an early-stage product and will change. We may add, change or remove features; if we remove a feature that is material to your paid plan, we will tell you in advance, and you may cancel and receive a pro-rata refund of fees paid for the remaining period.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. Agentiv does not guarantee any hiring outcome, the accuracy of data from third-party sources, or that a candidate is suitable for a role.

To the extent permitted by law:

• neither party is liable for indirect or consequential loss, including lost profits, revenue, business or goodwill;
• each party’s total liability arising from these Terms in any 12-month period is limited to the fees the Customer paid Agentiv in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited under Finnish law, including for damage caused intentionally or through gross negligence, nor to the Customer’s obligation to pay fees.

We may suspend or end access to the Service, with notice where practical, if you seriously or repeatedly breach these Terms, if your use puts the Service or others at risk, or if the law requires it. Either party may end the agreement if the other materially breaches it and does not fix the breach within 30 days of written notice.

When the agreement ends, access stops. The Customer can export its Customer Data for 30 days afterwards; after that we delete it, except where the law requires us to keep records (such as billing records under Finnish accounting law). Sections that by their nature should survive — including confidentiality, liability and governing law — continue to apply.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service before they take effect; if you do not accept them, you may cancel before they apply. The “Last updated” date above always shows the current version.

These Terms are governed by the laws of Finland, excluding its conflict-of-law rules. Disputes will be settled by the Helsinki District Court as the court of first instance. We would rather resolve any issue directly first — please contact us.

Questions about these Terms:

For personal data, see the Privacy Policy; for security reports, write to security@agentiv.app.